1. Refund Policy:
We are committed to providing high-quality products and a satisfactory shopping experience. If you are not satisfied with an incense burner, hanging furniture décor or storage décor item purchased from the flickra website, you may request a refund in accordance with the refund policy below.
2. Return requirements:
– In order to receive a refund, please ensure that the following conditions are met:
a) Items must have been purchased on the flickra website.
b) Goods must be in original condition and intact, including all original tags, packaging materials and accessories.
c) Please submit your refund request within 7 days of receipt of the item.
3. Refund process:
– If you meet the return requirements, please follow these steps to issue a refund:
a) Contact our customer service team within X days of receipt of the item with order information and a detailed description of the issue.
b) Our customer service team will guide you on how to return the item safely.
c) Once we have received and inspected the returned merchandise, we will process the refund based on your choice.
4. Refund processing:
– Once the returned item passes our quality inspection, we will issue a refund as follows:
a) If you choose the original payment method, the money will be refunded to the payment account you originally used to purchase the goods.
b) If you choose other refund methods (such as storage balance or other forms of refund), we will negotiate with you and try our best to meet your needs.
5. Special circumstances:
If you discover an item has a manufacturing defect, damage, or shipping issues when you receive it, please contact our customer service team immediately. We will provide you with further refund and after-sales service.
Please note: The above refund terms apply to incense burners, hanging furniture decorations and storage decorations purchased on the flickra website. If you have any questions or concerns, please feel free to contact our customer service team for additional help and support.
Contact us
Tel: 3144876148
Email:service@flickra.com
Address:4935 Viento Dr, St. Louis, MO 63129